Privacy Policy

Rivet Operations LLC ("Rivet," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rivetops.io or use our automation services for home service contractors in Metro Detroit.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and business name
• Business Information: Industry type, service areas, company size, and operational details
• Communication Data: Records of phone calls, text messages, and emails exchanged through our automation systems
• Payment Information: Billing details processed through secure third-party payment processors
• Usage Data: Information about how you interact with our services, including call logs, message history, and automation performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our automation services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and administrative messages via email, SMS, or phone
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events offered by Rivet that may be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our services
• Train and improve our AI systems to better serve home service contractors

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, including cloud hosting, payment processing, SMS delivery (Twilio), and analytics
• AI and Automation Partners: With technology partners that power our voice AI, SMS automation, and workflow systems, subject to strict data protection agreements
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Rivet, our clients, or others
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure cloud infrastructure, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Call recordings and message logs are retained for the duration of your service agreement plus 12 months, unless a longer retention period is required by law.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying STOP to SMS messages
• Portability: Request a portable copy of your data in a commonly used format

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. This helps us analyze website traffic, personalize content, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.