Job Confirmation & Reminder Automation
Customers get automated appointment confirmations, reminders, and 'tech on the way' updates. Fewer no-shows, happier customers, smoother operations.
Why No-Shows and Confusion Are Costing You
Customers Forget Appointments
You booked the job a week ago. Customer forgot, scheduled something else, or just isn't home. You drove across town for nothing.
'Where's My Tech?' Calls
Your tech is running 30 minutes behind. Customer's been waiting, getting frustrated, calling your office. Bad experience before the job even starts.
Scheduling Confusion
Customer thought it was Tuesday, you said Thursday. Someone wrote down the wrong time. Miscommunication kills efficiency and trust.
How Our Appointment Automation Works
Crystal-clear communication from booking to completion.
Booking Confirmation
Immediately after booking, customer gets text + email with date, time, and what to expect. Add to calendar link included.
24-Hour Reminder
Day before the appointment: 'Reminder: Your [service] is scheduled for tomorrow at [time]. Reply YES to confirm or RESCHEDULE to pick a new time.'
Same-Day Reminder
Morning of appointment: 'See you today! Your tech will arrive between [window]. Please ensure [access requirements].'
On-My-Way Alert
Tech is dispatched: 'Your technician [Name] is on the way and will arrive in approximately [time]. Here's their photo so you know who to expect.'
Arrival & Completion
Tech arrives: 'Your tech has arrived!' Job complete: 'Thanks for choosing us! How did we do?' (feeds into review automation)
What's Included
Everything you need, fully managed. No software to learn, no tech headaches.
- Instant booking confirmations (text + email)
- Add-to-calendar links (Google, Apple, Outlook)
- Customizable reminder sequences
- Two-way texting for rescheduling
- Tech on-the-way notifications with ETA
- Tech photo and bio sharing
- Arrival and departure notifications
- GPS-triggered automated updates (optional)
- Customer no-show tracking and flagging
- Integration with your dispatch/scheduling software
Contractors using appointment reminders see no-show rates drop from 15-20% to under 5%. If you're doing 100 jobs a month and saving 10-15 wasted trips, that's real time and money back in your pocket.
Calculate Your ROIHow It Works for Different Trades
Customized for your specific industry needs.
Reminders include 'please clear area around unit' instructions. Summer AC appointments get heat safety messaging if delays occur.
Weather-dependent scheduling alerts: 'Rain expected tomorrow—we may need to reschedule. We'll confirm by 7 AM.' Proactive communication.
Emergency appointments get expedited communication. Routine visits include 'please locate water shutoff' prep instructions.
Frequently Asked Questions
Can customers reschedule via text?
Yes. They can reply RESCHEDULE and get a link to pick a new time from your available slots. No phone tag required.
What if my tech is running late?
Your team can trigger a delay notification with one tap, or set up automatic alerts based on GPS/dispatch status. Customers appreciate the heads up.
Do I need special hardware or apps?
No. Everything works through your existing scheduling software and your techs' phones. We integrate with what you already use.
Can I customize the messages?
Absolutely. Tone, timing, content—all adjustable. Want to sound casual and friendly? Professional and formal? We match your brand voice.
What happens if a customer doesn't confirm?
They get a follow-up. If still no response, you're alerted before dispatching so you can call personally or skip the trip. No more showing up to an empty house.
Ready to Get Started?
Book a free 30-minute strategy call and see exactly how we'd set this up for your business.